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What additional functionality does Communicate brings to Genesys Cloud?

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What additional functionality does Communicate brings to Genesys Cloud?

A.

Knowledge base features, such as FAQs and Communities.

B.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.

Call center features such as ACD and scripting.

D.

Directory capabilities, such as advanced search, profiles, and keyword searching.

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