Genesys GCP-GC-ADM Question Answer
What is the Alerting Timeout with regard to Queue configuration?
This is how long the interaction will alert before disconnecting
This is how long the agent has to complete after call work
This is how long the interaction will wait to begin alerting the agent
This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding
TESTED 11 Jul 2025
Copyright © 2014-2025 ACE4Sure. All Rights Reserved