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Which option provides the ability for an email interaction to be interrupted by voice?

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Which option provides the ability for an email interaction to be interrupted by voice?

A.

Admin>Contact Center>Utilization

B.

Admin>Contact Center>ACD Skills

C.

Admin>Routing>Emergencies

D.

Admin>Routing>Disconnect Interactions

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Which of the following media types can be selected when creating a report?
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