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Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent...

Salesforce FSL-201 Full Course Access
Salesforce FSL-201 View All Questions

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A.

Implement Work Types and Skill Assignments.

B.

Implement Assignment Rules and Work Orders.

C.

Assign Skills and Skill Levels to Users.

D.

Assign Skills and Skill Levels to Resources.

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Universal Containers has installed base equipment that requires specific expertise to install or decommission.
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