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Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases.

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Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

A.

Add the Work Order Quick Action on the Case.

B.

Use Work Types to achieve pre-defined templates.

C.

Add the Work Order Quick Action on the Account.

D.

Use Record Types to achieve pre-defined templates.

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