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Universal Containers is tracking customer issues in their call center.

Salesforce FSL-201 Full Course Access
Salesforce FSL-201 View All Questions

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location. What set of steps should a Consultant recommend to dispatch the technician?

A.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

B.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

C.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

D.

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

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