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Universal Containers has Role-based Technicians and Managers who handle Service Appointments.

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Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

A.

Assign Permission Sets that allow Status Transitions.

B.

Allow Status Transitions based on Role.

C.

Limit Status Transitions based on Profile.

D.

Configure Status Transitions based on Resource Type.

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