A customer wants to expand the capacity of their FlashArray//X10 from 5/5 to 11/11.

To expand a FlashArray//X10 from a 5/5 (fully populated chassis with two 5TB equivalent packs) to an 11/11 (two 11TB equivalent packs) configuration, the correct action is to install a swing shelf with loan capacity .

The Constraint: The "5/5" notation implies the chassis slots are already occupied by the existing media. Since the customer is replacing the existing packs with larger ones (Capacity Consolidation) rather than just adding new ones, the engineer needs a place to put the data during the swap.

Why Swing Shelf: The FlashArray//X10 chassis has limited slots. You cannot simply pull a pack (Option A) if the remaining pack doesn't have enough free space to hold all the data (which is typical in upgrade scenarios). A Swing Shelf (temporary external SAS or NVMe shelf provided by Pure) is attached to the array. The data is evacuated from the internal drives to this shelf. Once the internal slots are empty, the new 11TB packs are installed. The data is then moved back from the shelf to the new packs, and the shelf is removed.