Reference to Fire Inspection Procedures for Handling Complaints:
According to the International Fire Code (IFC 2021), Section 104.11, fire inspectors are responsible for investigating complaints regarding fire hazards or code violations.
The first step in responding to a citizen complaint is to record all pertinent information about the issue.
2. Steps in Handling a Fire Safety Complaint:
Step 1: Record detailed information about the complaint, including:
Complainant’s name and contact information (if available).
Address and description of the building.
Nature of the alleged fire hazard or code violation.
Step 2: Verify the history of past violations (if necessary).
Step 3: Conduct an inspection to determine if a violation exists.
Step 4: Take appropriate enforcement action, if needed.
3. Clarification of Incorrect Answer Choices:
B. Investigate the history of the building → Incorrect
While past violations can provide context, the first step is to record the details of the current complaint before investigating further.
C. Forward the complaint to the senior inspector → Incorrect
Inspectors do not need to escalate every complaint immediately; instead, they should gather relevant information first.
D. Inform the owner of the building that a complaint has been filed against him → Incorrect
Not all complaints result in violations, and notifying the owner prematurely may lead to unnecessary disputes or conflicts.
The inspector should first verify the validity of the complaint before notifying the owner.
4. Conclusion:
The correct and verified answer is A (record all pertinent information) as per IFC 104.11 and fire inspection best practices.
