A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill...

Salesforce Field-Service-Consultant Question Answer

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

Create a new ServiceAppointment with a different Crew.

Edit the Service Appointment and add a néew Service Resource.

Update the Service Crew on the Service Appointment’s Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

Field-Service-Consultant PDF/Engine

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