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When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a...

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When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

• Identify the caller

• Provide answers to questions about billing. consumption, and payments

• Add meter readings

• Manage user complaints.

• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

A.

Configure the Energy and Utilities Contact Center Console available m the process horary

B.

Configure a custom Salesforce Service Cloud console.

C.

Configure custom OmniScripts and FlexCards to cover the requirements.

D.

Assign the relevant lightning pages to the energy company's service agent user profile

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An energy company provides electricity to business customers.