A boiler repair business uses an expert system in the form of a fault diagnostic...

The business is less reliant on the senior technician for solving problems.

Junior technicians are able to identify faults without a detailed knowledge.

Faults are diagnosed quicker so customer service is improved.

The business saves money by needing less senior mechanics and repairing boilers quicker.

The system generates customer invoices quickly.

The system can be used for other purposes such as staff rotas.