What are the different User Types?

Dynatrace categorizes user types primarily into Real Users and Synthetic Users .

Real Users represent actual human users interacting with applications. Their behavior is captured through Real User Monitoring (RUM), which tracks real-time user interactions, performance, and experience.

Synthetic Users are simulated users generated by Synthetic Monitoring. These are automated scripts that mimic user behavior to test availability and performance proactively.

The terms “Robots” and “Human” are not official Dynatrace user type classifications in the platform. Dynatrace specifically uses the standardized categories of Real and Synthetic users for monitoring and analysis.