Which scenario BEST illustrates the swarming concept used during incident management?
A.
An incident analyst rote escalates by assessing a consolidated list of next-level support teams and their area of expertise
B.
A high-level specialist support team constantly reviews their incoming incident queue to respond instantly to escalations
C.
A mid-level support team continually monitors escalated incidents to assigned teams to ensure they are making progress
D.
A group of specialist teams meet and review a queue of escalated incidents to determine who should work on which one
The Answer Is:
D
This question includes an explanation.
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Swarming is described in modern SRE incident management as a collaborative, multi-expert response model. Instead of linear escalation, SRE uses: “a rapid collaboration of the right experts at the same time to resolve incidents quickly.” (SRE Workbook – Effective Incident Response). Swarming pulls specialists together immediately, allowing them to jointly triage and work on issues, improving time-to-resolution and reducing handoff delays.
Option D captures this: multiple specialist teams coming together simultaneously to determine ownership and action.
Option A describes traditional tiered escalation, which SRE avoids.
Option B represents a reactive queue model, not swarming.
Option C focuses on monitoring progress, not active collaborative response.
Thus, D is correct.
[References:, The Site Reliability Workbook, Chapter: “Incident Management at Google.”, Site Reliability Engineering, discussions on collaborative response., ]
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