A Generative AI Engineer received the following business requirements for an external chatbot.

Problem Context: The chatbot must handle various types of queries and intelligently route them to the appropriate responses or systems.

Explanation of Options:

Option A: Limiting the chatbot to only previous event information restricts its utility and does not meet the broader business requirements.

Option B: Having two separate chatbots could unnecessarily complicate user interaction and increase maintenance overhead.

Option C: Implementing a multi-step workflow where the chatbot first identifies the type of question and then routes it accordingly is the most efficient and scalable solution. This approach allows the chatbot to handle a variety of queries dynamically, improving user experience and operational efficiency.

Option D: Focusing solely on payments would not satisfy all the specified user interaction needs, such as inquiring about event details.

Option Coffers a comprehensive workflow that maximizes the chatbot’s utility and responsiveness to different user needs, aligning perfectly with the business requirements.