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Universal Containers (UC) is building a Service Cloud call center application and has a multi­system...

Universal Containers (UC) is building a Service Cloud call center application and has a multi­system support solution. UC would like or ensure that all systems have access to the same customer information.

What solution should a data architect recommend?

A.

Make Salesforce the system of record for all data.

B.

Implement a master data management (MDM) strategy for customer data.

C.

Load customer data in all systems.

D.

Let each system be an owner of data it generates.

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