By default when does database synchronization occur between OpenManage Enterprise and SupportAssist Enterprise?

Database synchronization between OpenManage Enterprise and SupportAssist Enterprise is not a continuous process; instead, it occurs based on specific triggers or settings. The most accurate option that reflects the default behavior is that the frequency of database synchronization depends on the “Update Device Inventory” setting.

Here’s a detailed explanation:

Constantly Running: While some processes within OpenManage Enterprise may run continuously, database synchronization with SupportAssist Enterprise typically occurs at scheduled intervals or due to specific events, rather than constantly.

New Device Discovery: Although discovering a new device in OpenManage Enterprise may trigger certain updates or checks, it does not necessarily initiate a full database synchronization with SupportAssist Enterprise by default.

Sync Now Option: While there is likely an option to manually initiate synchronization, this would not be the default behavior but rather a manual intervention.

Update Device Inventory Setting: This is the most likely default setting that determines the synchronization frequency. It aligns with the behavior of such systems where inventory updates can trigger synchronization to ensure that the data in SupportAssist Enterprise is current and reflects the latest state of the devices managed by OpenManage Enterprise1.

For more detailed information on how database synchronization is configured and managed between OpenManage Enterprise and SupportAssist Enterprise, you can refer to the official Dell OpenManage documentation and support resources1.

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