Repeated incidents of data corruption have been reported.

Problem management is specifically distinguished from incident management by its focus on causes rather than symptoms: while incident management works to restore service quickly after each individual occurrence, problem management steps back to investigate why the same type of issue, in this case repeated data corruption, keeps recurring, in order to identify and eliminate the underlying root cause and prevent future recurrences altogether. Given that the scenario describes a repeated, recurring problem rather than a single isolated event, root cause identification is precisely the activity problem management exists to perform, and it is what will ultimately stop the pattern rather than merely responding to each new instance as it happens. Detecting and recording incidents (A) is the initial stage of incident management, not problem management, and applies to logging individual occurrences rather than analyzing their underlying cause. Providing immediate solutions to resolve incidents (B) also describes incident management's goal of quick service restoration, which addresses the symptom of each occurrence but does not investigate or resolve why corruption keeps happening. Monitoring availability (D) is a general operational function that observes component health continuously but does not itself perform the analytical root cause investigation the scenario calls for. Identifying the root cause is correct.

Reference topic: Managing the Data Protection Environment - Problem Management and Root Cause Analysis.