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You are troubleshooting an issue reported by several wireless users.

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You are troubleshooting an issue reported by several wireless users. The problem is contained to one cell (several users connected to the same AP). You manage the WLAN and no other network devices. After analysis it appears to be a switch problem. What action should be taken?

A.

Create a plan of action and implement it

B.

Escalate the problem to the network administration team

C.

Document the results and close the case

D.

Escalate the problem to the wireless vendor support staff

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