A VDI provider suspects users are installing prohibited software on the instances.

System hardening is the process of securing a system by reducing its attack surface and eliminating unnecessary services, features, or functions. System hardening can help prevent users from installing prohibited software on the VDI instances by applying policies and restrictions that limit the user privileges and access rights. For example, system hardening can disable the installation of software from unknown sources, enforce the use of strong passwords, enable encryption, and remove default accounts. System hardening can also improve the performance and stability of the VDI instances by removing unwanted or unused components. References: [CompTIA Cloud+ CV0-003 Certification Study Guide], Chapter 9, Objective 9.1: Given a scenario, apply security controls and techniques.