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An in-house stock management application has been in production for 6 months.

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An in-house stock management application has been in production for 6 months. 90 defects were found in pre-release testing and 10 were reported from live use. The costs of quality have been determined to be as follows:

• Prevention - <€1,000

• Appraisal (average / defect) - €200

• Internal failure (average / defect) - €300

• External failure (average / defect) - €2,000

Which statement is TRUE?

A.

Each defect found before release saved an average of €1,800

B.

The total Cost of Quality so far has been €68,000

C.

Each defect found before release saved an average of €1,500

D.

More money spent on appraisal would have reduced the cost of external failure

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