Under technical governance policies, what does environmental management in ServiceNow primarily define?

In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:

Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.

Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.

Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.

Why not the other options?

B. Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.

C. User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.  

D. Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.