The best way to reduce post-release defect density in future releases is to
A.
provide online help for known defects
B.
categorize defects and perform analyses to uncover their causes
C.
evaluate defect arrival rates and analyze defect resolution costs
D.
maintain a responsive helpdesk function to identify recurring problems
The Answer Is:
B
This question includes an explanation.
Explanation:
The best way to reduce post-release defect density in future releases is to categorize defects and perform analyses to uncover their causes. By systematically categorizing defects and analyzing their root causes, organizations can identify underlying issues in the development process and implement corrective actions. This approach helps in preventing similar defects in future releases, leading to improved software quality.
[References:, "Root Cause Analysis: Improving Performance for Bottom-Line Results" by Robert J. Latino and Kenneth C. Latino, "The Pragmatic Programmer: Your Journey to Mastery" by Andrew Hunt and David Thomas, ]
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