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When dealing with a complaint, to get on the same physical wavelength with a client...

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When dealing with a complaint, to get on the same physical wavelength with a client you should:

A.

Stand if they are standing

B.

Provide your undivided attention

C.

Physically show interest

D.

React positively

E.

All of the above

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Which of the following Quality Management principle(s) are incorporated into the ISO 9001 standard?
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