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Which of the following is the primary objective of a quality improvement program?

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Which of the following is the primary objective of a quality improvement program?

A.

Ensure our users are adequately trained in their work processes

B.

Reduce the defect rate in IT products and processes

C.

Identify the individuals responsible for poor quality

D.

Train workers in how to do quality work

E.

Identify processes that no longer work

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