Software Certifications CSQA Question Answer
Approximately ten years ago, your IT department organized a process management committee. The committee determined what processes were needed, wrote those processes, incorporated them into the process inventory, and delivered them to the appropriate staff for implementation. After ten years, it is generally agreed that the process improvement program is not working. The IT staff does not follow many of the processes and management rarely enforces compliance to processes. You, as the Quality Assurance Manager, have been asked to develop a new process improvement program.
Indicate what you believe is the responsibility of the following groups in implementing an effective standards program.
1. IT Management
2. Process Management Committee
3. Users of the Processes
4. Quality Assurance Manager
5. Quality Control Function
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