Which of the following tools a appropriate to overall organizational performance?

The balanced scorecard is an effective tool for evaluating overall organizational performance because:

Holistic Approach: It provides a comprehensive framework that incorporates financial and non-financial performance metrics, giving a balanced view of organizational performance.

Four Perspectives: The balanced scorecard evaluates performance from four perspectives: Financial, Customer, Internal Processes, and Learning & Growth. This ensures a well-rounded assessment.

Strategic Alignment: It aligns business activities to the vision and strategy of the organization, improving strategic management and implementation.

Performance Monitoring: The balanced scorecard helps in monitoring progress towards strategic goals and identifying areas needing improvement.

References

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Review Press.

Niven, P. R. (2006). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Wiley.