InServiceNow, aTemplateis a tool used topre-fill commonly used fieldsin a form, saving time and ensuring consistency in data entry.
ATemplateis a predefined set offield valuesthat can be applied to a form toautomatically populate fields.
Users can create and apply templates tospeed up form completionandreduce errors.
Templates are especially useful forstandardized requests, such asincident logging, change requests, or task assignments.
Create a Template:
Navigate toSystem UI → Templates.
Define thefieldsand their default values.
Assign the template to aspecific table(e.g.,incident,change_request).
Apply a Template to a Form:
When filling out a form, users canselect a templatefrom theTemplate Bar.
The templateautomatically populatesthe pre-configured fields.
Example Use Case:
Scenario:A Service Desk agent frequently logs incidents forpassword resets.
Solution:A"Password Reset"template can be created with:
Short Description:"Password reset request"
Category:"Access"
Assignment Group:"IT Support"
When an agent applies this template, these fields areautomatically populated, saving time.
What is a Template in ServiceNow?How to Use a Template?
Why Option A (Template) is Correct?Templates are the official ServiceNow tool for pre-filling commonly used fields in a form.
Why Other Options Are Incorrect?B. Reference Qualifier→ Incorrect
Reference Qualifierscontrolwhich values appear in a reference field(e.g., filtering available users in theAssigned Tofield).
They donot populate fields automatically.
C. Formatter→ Incorrect
AFormatteris a UI component thatdisplays additional information(e.g., anActivity Formattershows an activity log).
It doesnot populate form fields.
D. Assignment Rule→ Incorrect
Assignment Rulesautomaticallyassign recordsto users or groups based on conditions.
They donot populate multiple fieldsin a form.
ServiceNow Docs – Creating and Using Templateshttps://docs.servicenow.com
ServiceNow Learning – Templates and Data Population
ServiceNow Best Practices – Using Templates for Efficiency
References from Certified System Administrator (CSA) Documentation:
