In ServiceNow,impersonating a userallows administrators or authorized users to temporarily assume another user’s identity. This is useful fortroubleshooting, testing permissions, and verifying user experiences.
admin (A)
Users with theadminroleautomaticallyhave impersonation privileges.
Admin userscan impersonate any user in the system.
Example: A system admin impersonates aService Desk Agentto test access restrictions.
impersonator (E)
Theimpersonatorrole allows a user to impersonate otherswithout full admin privileges.
This role is useful forsupport teams or testerswho need to verify user permissions.
Example: A QA tester is given theimpersonatorrole to test different roles in the system.
B. sys_admin
No such role assys_adminin ServiceNow—this is likely amistyped version of "admin".
C. security_admin
security_adminis used forelevating privilegesto modify high-security settings, not for impersonation.
D. sys_user
Thesys_usertablestores user recordsbut isnot a role.
Regular userscannotimpersonate others unless they have theimpersonatororadminrole.
[References:ServiceNow Documentation:Impersonating Users, ServiceNow Security Best Practices:Understanding User Roles, , , ]
