ServiceNow CSA Question Answer
Which roles are required to configure the form layout using Table Builder? (Choose 2 answers)
personalize_form
app_engine_admin
admin
read_only_user
support_specialist
InTable Builder, only users with appropriate permissions can modify form layouts.
✔Theadmin role(Option C) has full access to configure forms, tables, and relationships.
✔Thepersonalize_form role(Option A) allows users to configure form layouts, but not table structures.
Option B (app_engine_admin)is incorrect because this role is used for managing custom applications, not form layouts.
Option D (read_only_user)is incorrect because it does not grant any configuration permissions.
Option E (support_specialist)is incorrect because it is typically forsupport personnelwho handle incidents and cases, not form design.
???? Reference:ServiceNow Platform Administration – Roles & Permissions
TESTED 31 Jul 2026
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