Column Context Menusin ServiceNow provide options for interacting with list columns in a table. These menus allow users to customize list views, generate quick reports, export data, and configure list settings.
When users right-click on acolumn headerin a list view, they see a context menu with several actions. The correct answer,Option A, correctly describes these capabilities.
Create Quick Reports
Users can generatebar charts, pie charts, or other visual reportsbased on column data.
Example: Right-clicking on the "State" column in anIncidentslist allows users to create a report showing the count of incidents per state.
Configure the List
Users can modify the list layout, display additional columns, or customize fields.
Options includePersonalize List, Show / Hide Columns, and Sortfeatures.
Export Data
Data can be exported in various formats, such asExcel, CSV, PDF, or XML.
Example: Exporting all incidents assigned to a particular group.
Key Features of Column Context Menus:
Why the Other Options Are Incorrect:B. It displays actions related to filtering options, assigning tags, and search (Incorrect)
Filtering options are part of theFilter Navigator and List Context Menu, not theColumn Context Menu.
Assigning tags and performing searches happen within the list view but are not primary functions of theColumn Context Menu.
C. It displays actions related to viewing and filtering the entire list (Incorrect)
While column menus allow sorting and filtering, filtering theentirelist is mainly done via theList Context Menu(right-clicking the entire list or using the filter option at the top).
D. It displays actions such as view form, view related task, and add relationship (Incorrect)
Viewing forms, related tasks, and adding relationships are functions available when interacting withrecord-levelactions (right-clicking a row), not a column.
These actions are available via theList Context MenuorRelated Lists, not theColumn Context Menu.
Navigate toIncident > All.
Right-click on thePrioritycolumn header.
A menu appears with options such as:
Sort (Ascending/Descending)
Group By This Field
Create Report
Export Data
Configure List Layout
Example of Using a Column Context Menu in ServiceNow:
[References:ServiceNow Documentation: Working with Lists, ServiceNow Docs: List and Column Context Menus, ServiceNow Learning: List Management and Customization, , , , ]
