Assignment Rulesin ServiceNow automaticallyassign tasks(such as incidents, service requests, or change requests) to theappropriate group or individualbased on predefined criteria.
Acritical, high-priority service requestis created.
TheAssignment Rulechecks conditions (e.g., priority, category, requester, etc.).
The systemassignsthe request to the correctassignment group or individual.
How Assignment Rules Work:Example Scenario:
If an incident isPriority 1 (P1)and the category isNetwork, an assignment rule canautomatically route it to the "Network Support" group.
A. User Policy
No such feature exists in ServiceNow for task assignments.
B. UI Policy
UI Policies controlform behavior (visibility, field conditions, etc.), not assignment logic.
C. Predictive Intelligence
Predictive Intelligence usesmachine learningto suggest assignments, butAssignment Rulesare the primary mechanism for automatic task allocation.
[Reference:ServiceNow CSA Documentation – Configuring Assignment Rules, ServiceNow Official Documentation – Automating Task Assignments(https://docs.servicenow.com), Final Answer: D. Assignment Rule, , , ]
