AData PolicyinServiceNowensuresdata consistencyby enforcingmandatory fields and read-only field ruleswhendata is imported via Import Sets or Web Services.
Applies Business Rules to Imported Data
UnlikeUI Policies(which work only on forms),Data Policies enforce rules even when data is imported.
Ensures fields markedmandatory, read-only, or restrictedmaintain their constraints.
Ensures Data Integrity During Import Set Operations
Data coming fromexternal sources(e.g., API, CSV imports) mightlack required values.
Data Policiesprevent incomplete or incorrect recordsfrom being created.
Works Across Multiple Data Entry Methods
Data Policies apply to:
Forms(Optional)
Import Sets
Web Services (APIs)
Why is "Data Policy" the Correct Answer?
Example of a Data Policy in Action:Field
Condition
Action
State
If empty on import
Set to "New"
Priority
If not provided
Set to "Medium"
Short Description
If empty
Reject the record
A. Client ScriptIncorrect– Client Scripts only runon the user interface (browser-side), not on imports.
B. UI PolicyIncorrect– UI Policies only apply toform interactions, not to Import Sets or Web Services.
D. CSDM (Common Service Data Model)Incorrect– CSDM is aframework for organizing CMDB data, but it does not enforcedata integrity rulesduring imports.
E. Business RuleIncorrect– Business Rules can enforce logic, but theyrun after the record is inserted, meaning they donot prevent bad data from being imported.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Data Policies????Understanding Data Policies
ServiceNow Docs – Data Policies vs UI Policies????When to Use Data Policies
Official ServiceNow Documentation References:
