When you are viewing a record, like an incident, how can you detect if someone...

ServiceNow CSA Question Answer

When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)

A chat bubble automatically launches, so you can collaborate

An icon appears to the left of fields that have been updated by other users

A notification appears asking the new user to collaborate

The Work notes list contains names of the other users

User presence icon shows initials of users actively viewing the record

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