TheApplication Navigator (App Navigator) search fieldin ServiceNow allows users to quickly findapplications, modules, and favoritesby typing relevant keywords. It helps in easy navigation by filtering available options as the user types.
Thefour correct answersdescribe what the App Navigator search field can return:
The search field can return bothapplicationsand their respectivemodulesin the left navigation panel.
Example: Searching for "Incident" will return:
Application:"Incident"
Modules:"All", "Open", "Resolved", "Create New"
Modulesare specific functionalities within an application.
Searching by a module name directly will display results that match the keyword.
Example: Searching for "Create New" will return modules like:
"Create New Incident"
"Create New Change Request"
The search field supports findingfull applicationsby their name.
Example: Typing "Change" will display theChange Managementapplication and its related modules.
If a user has marked specific modules or applications asFavorites, they will appear in search results.
This helps users quickly access commonly used features.
1. Names of Applications and Modules (Correct)2. Names of Modules (Correct)3. Names of Applications (Correct)4. Favorites (Correct)
Why the Other Options Are Incorrect:E. History Records (Incorrect)
TheHistory tabin the navigation panel showsrecently accessed records, but it isnot searchable through the App Navigator.
Instead, users can find history under:
History Module(System Settings > History)
Recent History Tabin the left navigation
F. Titles of Dashboard Gauges (Incorrect)
Dashboard Gaugesare visual elements onPerformance Analytics or Reporting Dashboardsand arenot searchablein the App Navigator.
Instead, dashboards and reports are found under:
Self-Service > Dashboards
Performance Analytics > Dashboards
A ServiceNow user wants toquickly access the "All Incidents" module.
They type "incident" into the App Navigator search.
The search results return:
Incident (Application)
All (Module)
Assigned to Me (Module)
Resolved (Module)
Example Use Case:This allows for quick navigation without manually expanding application menus.
[References:ServiceNow Documentation: Application Navigator Overview, ServiceNow CSA Learning Path: Using the Application Navigator, ServiceNow Docs: Favorites and Navigation, , , ]
