InServiceNow, theSubmit buttonappears whencreating a new record, but it is not visible when editing an existing record. Instead, when editing an existing record, theUpdate buttonis used.
Creating a New Record:
When a user opens a form to create anew record, theSubmit button appears.
ClickingSubmitsaves the record and closes the form.
Example: When creating anew Incident, Change Request, or User record, the Submit button is visible.
Editing an Existing Record:
When a useropens an existing record, theUpdate button replaces the Submit button.
ClickingUpdatesaves the changes but does not create a new record.
Example: Editing anexisting Incident recorddoes not show a Submit button, only Update.
Changing a Reference Field in an Existing Record:
Updating areference field(like Assigned To or Caller) in an existing record does not trigger aSubmitbutton—onlyUpdateis available.
Saving an Old Record:
TheSavebutton may be available when a user makes changes but does not want to exit the form.
When Does the Submit Button Appear?When Does the Submit Button NOT Appear?Why Option B (When Creating a New Record) is Correct?The Submit button appears only when a new record is being created.
Why Other Options Are Incorrect?A. When saving an old record→ Incorrect
TheSave buttonappears when modifying an existing record but does not replaceSubmit.
C. When changing the reference field in an existing record→ Incorrect
Editing a reference field doesnotmake the Submit button appear. OnlyUpdateis available.
D. When updating an existing record→ Incorrect
TheUpdate buttonappears instead ofSubmitwhen modifying an existing record.
ServiceNow Docs – Forms and Form Buttonshttps://docs.servicenow.com
ServiceNow Learning – Creating and Editing Records
ServiceNow Developer Portal – Understanding Form Actions (Submit vs. Update)
References from Certified System Administrator (CSA) Documentation:
