When setting up a notification in ServiceNow, you must define three critical elements:
What is the content of the notification?
This includesemail subject, body, variables, and templatesthat define how the notification will be displayed to the recipient.
Under what conditions is the notification sent?
Notifications are triggered based onconditionssuch as:
Record Insert/Update/Delete
Specific field value changes
Events generated by business rules
Who receives the notification?
The recipients can be configured using:
Specific users or groups
Scripted recipients
Users associated with the record (e.g., Caller, Assigned To)
B. The associated knowledge base– Notifications arenot tiedto knowledge bases; they are triggered by records and events.
E. Settings for handling inactive user accounts– While user preferences exist, this is not a required step in notification creation.
ServiceNow Notifications Guide
ServiceNow CSA Training Module:"Creating and Managing Notifications in ServiceNow"
Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
