TheApplication Navigatorin ServiceNow allows users to quickly filter and locateapplications, modules, and menusby typing keywords in thefilter field.
When you type " service " into the filter field,only modules containing the word " service " in theirname or pathwill be displayed.
Analysis of Each Option:Option
Contains " service " ?
Appears in Navigator?
A. Configuration > Business Services
" Business Services " contains " service "
Appears
B. Self-Service > Knowledge
" Self-Service " contains " service "
Appears
C. Service Portal > Widgets
" Service Portal " contains " service "
Appears
D. Incident > Assigned to me
Does NOT contain " service "
Does NOT appear
Since " Incident > Assigned to me " doesnotcontain the word " service " , itwould NOT appearin theApplication Navigatorwhen filtering by " service " .
Configuration > Business Services
The " Business Services " module underConfigurationincludes the word " service " .
Self-Service > Knowledge
The " Self-Service " application contains the word " service " , so this module appears.
Service Portal > Widgets
The " Service Portal " module contains the word " service " , making it visible.
Incident > Assigned to me
Thisdoes NOT contain " service " in its path, so it willnotappear.
Why the Other Options Appear in the Application Navigator?
ServiceNow Docs: Using the Application Navigatorhttps://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation/concept/c_NavigatingThePlatform.html
References from Certified System Administrator (CSA) Documentation:This confirms that " Incident > Assigned to me " would NOT appearin the Application Navigator when filtering by " service " .
