InServiceNow's System Import Sets, administrators canimport data from external sources(such as CSV, Excel, or databases) intoany tablewithin the platform usingTransform Maps.
ATransform Mapdefines how data from an Import Set table is mapped to fields in atarget table (destination table).
Administrators can select any tablein the system as the destination, including bothstandard and custom tables.
Thedestination table is not limitedto Task-related tables (Incident, Problem, Change, etc.).
Users can also applycoalesce rulesto determine if records should be updated or inserted during the transformation.
ServiceNowallows administrators to select any tableas the destination when setting up a Transform Map.
This includes standardITSM tables (Incident, Problem, Change, Task, Service Catalog)as well ascustom tablescreated by administrators.
There areno restrictionson which table can be a destination.
A. "The Task table is the only table that can be a destination"→Incorrect
TheTasktable is widely used, but it isnot the only tablethat can receive imported data.
B. "Only Incident, Problem, Change, Task, and Service Catalog tables can be destinations"→Incorrect
These are common ITSM tables, butany table in the systemcan be selected as a destination.
C. "Only the Incident, Problem, and Change tables can be destinations"→Incorrect
This istoo restrictivebecause other tables, including custom ones, can also be used.
Navigate to:System Import Sets > Create Transform Map
Select the Import Set Tableas thesource.
Choose any available tablein ServiceNow as thedestination.
Definefield mappingsbetween the source and target table.
Configurecoalesce rulesto update or insert records.
ServiceNow Docs: Creating and Using Transform Mapshttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/import-sets/concept/c_TransformMap.html
ServiceNow CSA Official Training Guide (Import Sets & Data Management)
Key Points About Transform Maps & Data Import:Why is "D. Any ServiceNow table" the Correct Answer?Why the Other Options Are Incorrect?How to Configure a Transform Map in ServiceNow?References from Certified System Administrator (CSA) Documentation:This confirms thatany ServiceNow tablecan be adestination tablefor imported data when using Transform Maps inSystem Import Sets.
