ServiceNowNotificationsare used to inform users about events or activities occurring within the system. They can be triggered based on system events and can be delivered via multiple channels, such as email, SMS, and push notifications.
How Notifications Work:
Triggered by events (e.g., when an incident is assigned to a user).
Configurable throughSystem Notification > Email > Notifications.
Can be sent viaEmail, SMS, or Push Notifications.
B. Alerts– Alerts provide system messages but are not tied to the notification system.
C. Texts– Not a ServiceNow feature; SMS notifications are handled within the Notification system.
D. Events– Events trigger notifications but do not directly inform users.
E. Emails– Email is one of thedelivery methodsfor notifications, butNotificationsis the actual ServiceNow feature managing them.
