InService Catalog Management,categoriesare used tologically group catalog itemsto make navigation easier for users. Categories help organize items into meaningful sections, ensuring that users canquickly locatethe services they need.
For example:
"Software Requests" can be a category containing catalog items like "Microsoft Office," "Adobe Photoshop," and "VPN Access."
"Hardware Requests" can include items like "Laptops," "Monitors," and "Keyboards."
A. Variable Sets–Variable sets are reusable groups of variables for catalog items, but they do not organize items into groups.
B. Catalog Items–Catalog items refer to individual service requests (e.g., "Request a Laptop"), but they are grouped usingcategories, not other catalog items.
C. Sections–Sections are used informsto group related variables together, not for organizing catalog items.
[Reference:ServiceNow CSA Documentation – Service Catalog Management, ServiceNow Official Product Documentation – Organizing Catalog Items(https://docs.servicenow.com), , , ]
