Thekey differencebetweenReportingandPerformance Analytics (PA)is how they handle data over time.
Showsreal-time datafrom tables.
Runs queries on dataat the momentthe report is generated.
Cannot analyze historical trendsunless data is manually stored.
Used forstatic reports, lists, charts, or dashboards.
Capturessnapshotsof data at scheduled intervals (e.g., daily, weekly).
Tracks trends and KPIs (Key Performance Indicators)over time.
Helps organizationsforecast and analyze historical patterns.
Used forbusiness intelligence and proactive decision-making.
ReportingPerformance Analytics (PA)
Incorrect Answer Choices Explanation:B. Performance Analytics can show trends; Reports cannot.
Reporting can show trends usingaggregated data(e.g., grouped by date), butPA is specifically designedfor tracking trends over time.
C. Reports can be run on a scheduled basis; Performance Analytics cannot.
BothReports and PA can be scheduledto run at regular intervals.
D. Performance Analytics data can be published to Dashboards; Reports cannot.
Reportscanbe published todashboards, just like Performance Analytics.
E. Performance Analytics shows KPIs; Reporting does not.
Reports candisplay KPIsusing calculated metrics and aggregations, butPA is optimizedfor KPI tracking over time.
Performance Analytics vs. Reporting
ServiceNow Reporting Overview
Official CSA Documentation Reference:
