InServiceNow Service Catalog, theUser Criteriafeature is used to specify which users are eligible to access (view or order) aService Catalog Item. User Criteria allows administrators todefine rules that determine whether a user can see or request a catalog item based on attributes such as roles, groups, departments, and locations.
User Criteria is createdto define the conditions (e.g., users in the IT department can order a laptop).
It is thenapplied to Catalog Items, Categories, or Access Control Rules.
If a user meets the criteria, they can see and order the item. If not, it remains hidden.
A. Can Read Role→ Incorrect. There is no such feature named " Can Read Role " in ServiceNow Service Catalog.
B. Catalog User Role→ Incorrect.ServiceNow does not have a predefined " Catalog User Role. " However, thecatalog_adminrole can manage catalog items, but it does not control access for end users.
C. Can Order Tab→ Incorrect. This is not a valid ServiceNow feature. Ordering permissions are controlled throughUser Criteria.
[Reference:, User Criteria for Service Catalog, ServiceNow CSA Training Material, , , , ]
