The ServiceNow platform supports a wide variety of plus-and-play application.

The ServiceNow platform providespre-built workflowsthat help organizationsautomate processesacross different domains. These workflows are designed to streamline operations, improve efficiency, and enhance user experience. Thethree primary types of workflowsincluded in the platform are:

Employee Workflows– Designed to improve employee experiences, covering HR services, onboarding, workplace services, and more.

Customer Workflows– Focused on customer service management (CSM), case management, field service management, and proactive customer engagement.

IT Workflows– These workflows enable IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) for efficient IT operations.

B. Infrastructure Workflows–No specific "Infrastructure Workflows" exist as a built-in category in ServiceNow. Infrastructure processes are generally managed underIT Workflows (ITOM/ITSM).

C. Federal Workflows–Not an official workflow category. Federal agencies useServiceNow’s Government, Risk, and Compliance (GRC) solutions, but this is not classified as a workflow.

D. Manufacturing Workflows–ServiceNow does not have a dedicated "Manufacturing Workflows" category. However, manufacturers often useCustomer and IT Workflowsfor managing operations.