AnOrder Guidein ServiceNow is used to groupmultiple catalog itemstogether so that users can request all necessary items inone streamlined process.
TheEmployee Onboarding teamneeds a way for managers to order multiple items (computers, monitors, business cards, cell phones) for new employees.
AnOrder Guideallows managers to requestall necessary items in a single request, instead of ordering them one by one.
The guide can also userules and conditionsto determine which items should be included based on user input (e.g., different job roles might require different devices).
A. Create Record Producer– Record Producers are used tocapture information and create records(e.g., Incidents, Requests) but do notgroup multiple catalog items togetherlike an Order Guide does.
C. Create Requested Item– A Requested Item (sc_req_item) is createdwhen a request is submitted, but it isnot the starting pointfor fulfilling this requirement.
D. Create Onboarding Bot– No such feature exists in ServiceNow; onboarding is typically handled viaOrder GuidesandHR Case Management.
ServiceNow Order Guides Documentation
ServiceNow CSA Training Module:"Service Catalog: Order Guides and Catalog Items"
Why an Order Guide is the Best Choice for This Scenario?Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
