InServiceNow, aRecordrepresents all thedata saved within a particular form. Each record corresponds to a single entry in atableand contains multiplefieldsstoring different pieces of information.
ARecordis asingle instanceof data stored in a ServiceNowtable.
When a user fills out and submits aform, arecord is createdor updated in the respective table.
Each record has a uniqueSys ID(a 32-character identifier).
Example:
AnIncidentrecord contains fields such asNumber,Caller,Short Description, andPriority.
AChange Requestrecord contains fields likeChange Number,Requested By, andAssignment Group.
A. Fields
Fieldsare individualdata pointswithin a record.
Example: TheCallerandPriorityfields in anIncidentrecord.
B. Form
AFormis auser interfaceto enter and display data, but it does not store data itself.
It is just a way tointeract with records.
D. Lists
AListdisplaysmultiple recordsfrom a table, but each row in a list represents asingle record.
Lists are used for filtering, sorting, and searching records but do not represent a single data entry.
Key Concepts:Why Other Options Are Incorrect?
ServiceNow Data Model - Records and Tables
Understanding Records and Forms
Forms vs. Records vs. Fields
ServiceNow Forms and Records
References from ServiceNow CSA Documentation:Final Verification:Answer is 100% correct and aligned with official ServiceNow Certified System Administrator (CSA) documentation.
