In ServiceNow, theApprover [approver-user] roleis specifically designed for users who need toauthorize requestsbut should not have any other permissions or administrative access to the platform.
Canapprove or reject requests(e.g., Change Requests, Service Catalog Requests).
No additional platform permissions(cannot create, modify, or view records beyond approvals).
Assigned automatically tousers designated as approversin approval workflows.
AnIT Managerreceives an approval request for a new laptop.
Themanager logs in and sees only the approval request(no other system access).
Theyapprove/rejectthe request without modifying any records.
Key Features of the Approver Role:Example Use Case:
B. Authorize [authorize-user] →Incorrect
No such role exists in ServiceNow.
C. Reviewer [reviewer_user] →Incorrect
No such role exists in ServiceNow.
D. Approver Group [approval_group] →Incorrect
Approval groupsallow multiple users to approve a request collectively, but it is not a standalone role.
Theapprover-user roleis the correct answer for individual approvals.
E. Verification [verify_user] →Incorrect
No such role exists in ServiceNow.
Why Other Options Are Incorrect?
Approval Configuration
User Roles in ServiceNow
Official ServiceNow Documentation Reference:
