In ServiceNow,record numbers are automatically generated and incrementedby the system. Each record created in a table receives a unique identifier based on a predefinednumber format.
Each table that extends the "task" or other core tables has a default numbering format.
Numbering is automatic, meaning users donothave to manually increment numbers.
The numbering format follows aprefix + incremental number(e.g., INC0001001 for incidents, CHG0002001 for changes).
The system ensuresunique sequential numberingwithin each table.
How Record Numbering Works:Configuring Auto-Numbering:Admins can customize numbering formats by modifying the"Number Maintenance"module:
Navigate toSystem Definition → Number Maintenance.
Select a table and configure theprefix, length, and starting number.
Changes apply automatically to new records created in that table.
Record numbersdo not require manual updates; the system handles it automatically.
Users can changeformat settings, butcannot manually increment individual record numbers.
ServiceNow prevents duplicate numbers to maintain data integrity.
Why "False" is the Correct Answer:
Manual incrementing isnotrequired or possible for individual records.
The platform automatically assigns the next sequential number to each record.
Why "True" is Incorrect:
ServiceNow Documentation:Number Maintenance
CSA Exam Guide:Coversautomatic record numbering and Number Maintenance settings.
Reference from CSA Documentation:Thus, the correct answer is:
B. False
