Flow Designerin ServiceNow allows users to automate workflows withactions. Actions are reusable operations that execute tasks like creating records, sending notifications, and approvals.
A. Wait for Condition
This actionpauses the flowuntil a specified condition is met.
Example:Wait until an Incident is resolved before proceeding with follow-up actions.
B. Ask for Approval
Sends anapproval requestto a user or group.
Example:Ask a manager for approval before escalating an incident.
C. Create Record
Creates a new record in any table.
Example:Create a new Change Request when an Incident reaches a critical priority.
F. Look Up Record
Retrieves records based on specified criteria.
Example:Find the user’s manager based on the requested user’s ID.
D. Wait for Match
There isnocore Flow Designer action called "Wait for Match."
This is likely confused with"Wait for Condition", which is the correct action.
E. Look for Update
There isnostandard action named "Look for Update."
Instead, flows use"Wait for Condition"or"Look Up Record"to detect changes.
[References:ServiceNow Documentation:Flow Designer Actions, ServiceNow Training:Using Flow Designer, , , ]
