In ServiceNow,UI Actionsare used toadd buttons, links, and context menu itemson forms and lists to enhance user interaction.
UI Actions provide interactive elementssuch asbuttons, links, and context menu optionson forms and lists.
UI Actions allow execution ofserver-side and client-side scripts, includingGlideAjax and GlideRecordcalls.
They can be configured to execute underspecific conditions, such asuser roles, field values, or record states.
Examples of UI Actions include:
Submit, Update, and Deletebuttons on forms.
Custom action buttonssuch as "Escalate Incident" or "Resolve Task".
List context menu itemssuch as "Approve" or "Reject" for workflow items.
A. UI Policies:Used fordynamically showing, hiding, or making fields mandatory, butnot for adding buttons or links.
B. UI Settings:No such module in ServiceNow.
D. UI Config:Not a valid option; UI Actions, not "UI Config," control buttons and menus.
UI Actions Overview:ServiceNow Docs
Configuring UI Actions for Forms and Lists
Why is the Correct Answer "UI Actions"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:By usingUI Actions, developers canenhance the user experienceby providing interactivebuttons and menu optionsin ServiceNow.
